Question 1

Q: When Can I Get A Quote For The Carbon Fiber Tubes Or Carbon Fiber Telescopic Poles?

Accepted Answer

A: Usually, we will send you a quote within 24 hours after all the details of the required products are clear.

Question 2

Q: Can You Produce According To The Samples Or Drawings?

Accepted Answer

A: Yes, we can produce by your samples or technical drawings. we can create the molds and fixtures.

Question 3

Q: What Is The Tolerance Of Your Carbon Fiber/ Fiberglass Products? How About The Straightness?

Accepted Answer

A: For carbon fiber/ fiberglass tubes, OD tolerance: +/-0.1mm; lD tolerance: +/-0.05mm. Based on 1 meter tube, the straightness for carbon fiber tubes:+/- 0.2mm, for pultruded composite tubes: +/-0.3 to +/-0.5mm.

Question 4

Q: Can I Get Free Samples Before Mass Production?

Accepted Answer

A: Of course! When you place a mass production order, we will make pre-production samples for free for your inspection; if you are in the starting stage and want to customize your physical samples to evaluate and select production suppliers, we can also customize samples for you, just pay the relevant basic sample fee. Or, if you don’t need customized samples, but just want to see the carbon fiber items we have produced before to check the quality, we can also send stock free samples for you to check, you only need to bear the sample express freight.

Question 5

Q: How Should I Pay For The Sample Order?

Accepted Answer

A: For this small sample payment, we recommend paying by Alibaba assurance order or Western Union to save higher bank handling fees.

Question 6

Q: Is The Sample Fee Refundable?

Accepted Answer

A: Yes, the sample fee will be refunded to you when the sample is confirmed and the production order is placed. For the specific refund ratio, please contact our sales.

Question 7

Q: How Soon Can I Get The Sample?

Accepted Answer

A: After receiving the sample fee and confirming all the details and designs, the production time for roll wrapped products within one week, and the production time for molded products depends on the mold making time.

Question 8

Q: If The Sample I Received Is Not Good, Can I Get Another One For Free?

Accepted Answer

A: Dear, all our samples have been inspected by the QC department before shipment and are well packed. If the sample is damaged during transportation, we will remake another sample and send it to you for free, you only need to pay the courier fee.

Question 9

Q: How Should I Pay For Bulk Orders?

Accepted Answer

A: Payment can be made by T/T, PayPal, Western Union and L/C.

Question 10

Q: Do You Support Product Inspection For My Production Order?

Accepted Answer

A: Of course, we warmly welcome you to come and inspect your products during production, and you are also welcome to hire a third-party product inspection company for inspection after production is completed.

Question 11

Q: How To Solve Quality Problems After Sales?

Accepted Answer

A: Take photos of the problem and send it to us. We will provide you with a satisfactory solution within 24 hours after confirming the problem.

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